ISUZU MOTORS PARTS ORDER SYSTEM

FAQ(Frequently Asked Questions)

This FAQ answers some of the questions we often get regarding
Service Parts Order System through Isuzu Web Site.
If you have any additional questions, do not hesitate to ask
our responsible person for ordering.Some of your questions
could appear in the next edition of the FAQ.

Question:

The screen is not properly displayed.
The Web site does not appear on the screen.
Your file cannot be uploaded on the order entry screen.
When you input your password, a message "your password is wrong" appears on the screen.
An order you have entered is not shown on the approved order list.
What is "ORG" on VIEW INVOICE DATA DETAIL displayed in screen?

Question:: The screen is not properly displayed.
Answer :: A wrong version of a Web browser may have been installed on your system.
Make sure that an adequate version of the browser is used.

Applicable versions are:

Microsoft Internet Explorer Version 6.0 or later versions.

Question:: The Web site does not appear on the screen.
Answer :: Your system may not be properly connected with the Internet
Check if it is connected with the Internet.

Question:: Your file cannot be uploaded on the order entry screen.
Answer :: The layout of your file you like to upload may be inadequate.
Check if it is adequate.
It is also conceived that an unmatching part number is included in your order.
Check the comments that appear at the bottom of the screen.

Question:: When you input your password, a message "your password is wrong" appears on the screen.
Answer :: The password you input is wrong.
Check if the password is correct.
If you may forget your password, ask Isuzu personnel for your password.

Question:: An order you have entered is not shown on the approved order list.
Answer :: If an unrealistic ETD was input in your order entry, the processing
of your order could be halted because our order processing system
rejects an order with invalid ETD; if this being the case, such an order
can't be processed any further.
Contact with Isuzu personnel to check the status of your order being processed on our end.

Question:: What is "ORG" on VIEW INVOICE DATA DETAIL displayed in screen?
Answer :: "ORG" shows "Country of Origin" and country name is:

CODE ORIGIN CODE ORIGIN

AU AUTSTRALIA LK SRILANKA

BR BRASIL SG SINGAPORE

CA CANADA TW TAIWAN

CL CHILE US U.S.A.

GB ENGLAND BE BELGIUM

FR FRANCE CH SWITZERLAND

DE GERMANY CN CHINA

NL NETHERLANDS SE SWEDEN

ID INDONESIA TH THAILAND

AT AUTSTRIA PH PHILIPPINES

KR R.OF KOREA MY MALAYSIA

IT ITALY HU HUNGARY

MX MEXICO IN INDIA

NO NORWAY FI FINLAND

MT MALTA PL POLAND

ES SPAIN VN VIETNAM

PT PORTUGAL